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Contact Us

Contact Us

UK

ROW

Deliveries

UKDeliveries

  • Flat rate of £10 for standard parcels - express shipping
  • Flat rate of £15 for large parcels-express shipping
  • All our mainland UK parcels are dispatched within 48 hours via DPD’s next working day service*.
  • Delivery next working day from dispatch.
  • DPD should update you on a delivery window by text or email.

*Sales & Holiday Seasons

Dispatching of orders may take up to 7 working days.

ROWDeliveries

  • Free shipping on all orders
  • All Rest of World parcels are dispatched within 48 hours via DHL’s Express Worldwide service*.
  • Please allow 3-5 working days.

*Sales & Holiday Seasons

Dispatching of orders may take up to 7 working days.

UKDeliveries

  • Flat rate of £10 for standard parcels - express shipping
  • Flat rate of £15 for large parcels-express shipping
  • All our mainland UK parcels are dispatched within 48 hours via DPD’s next working day service*.
  • Delivery next working day from dispatch.
  • DPD should update you on a delivery window by text or email.

*Sales & Holiday Seasons

Dispatching of orders may take up to 7 working days.

ROWDeliveries

  • Free shipping on all orders
  • All Rest of World parcels are dispatched within 48 hours via DHL’s Express Worldwide service*.
  • Please allow 3-5 working days.

*Sales & Holiday Seasons

Dispatching of orders may take up to 7 working days.

Returns

UKReturns

  • Free returns on all orders. Simply process your return through our returns portal then simply drop it off at your nearest DPD service point. Please keep a note of the tracking number.
  • 14 days receipt of order.
  • Please allow up to 7 days for returned items to be processed as they have to go through quality control first.
  • To start the return process in the returns portal please add # at the beginning of your order number.
  • In addition to our standard 14 day returns policy,
    we are offering an extended holiday season returns policy to make gift
    purchasing even easier. Orders placed from Monday 20th November
    2023
     can be exchanged or returned for a refund until Monday
    8th January 2024
    .

ROWReturns

  • All ROW returns are charged at pre paid rate. The amount will show on when you process the return through the portal. Simply then drop the parcel off at your nearest DHL service point.
  • You have 14 days from receipt of the order to return the item back to us for a refund.
  • Please allow up to 7 days for returned items to be processed as they have to go through quality control first.
  • To start the return process in the returns portal please add # at the beginning of your order number.
  • In addition to our standard 14 day returns policy,
    we are offering an extended holiday season returns policy to make gift
    purchasing even easier. Orders placed from Monday 20th November
    2023
     can be exchanged or returned for a refund until Monday
    8th January 2024
    .

UKReturns

  • Free returns on all orders. Simply process your return through our returns portal then simply drop it off at your nearest DPD service point. Please keep a note of the tracking number.
  • 14 days receipt of order.
  • Please allow up to 7 days for returned items to be processed as they have to go through quality control first.
  • To start the return process in the returns portal please add # at the beginning of your order number.
  • In addition to our standard 14 day returns policy,
    we are offering an extended holiday season returns policy to make gift
    purchasing even easier. Orders placed from Monday 20th November
    2023
     can be exchanged or returned for a refund until Monday
    8th January 2024
    .

ROWReturns

  • All ROW returns are charged at pre paid rate. The amount will show on when you process the return through the portal. Simply then drop the parcel off at your nearest DHL service point.
  • You have 14 days from receipt of the order to return the item back to us for a refund.
  • Please allow up to 7 days for returned items to be processed as they have to go through quality control first.
  • To start the return process in the returns portal please add # at the beginning of your order number.
  • In addition to our standard 14 day returns policy,
    we are offering an extended holiday season returns policy to make gift
    purchasing even easier. Orders placed from Monday 20th November
    2023
     can be exchanged or returned for a refund until Monday
    8th January 2024
    .

Return & Refund Policy

We are making concerted efforts to improve the product details, photography and accompanying sizing information to ensure customers aren’t disappointed with the fit and sizing of our garments. However, if for any reason at all that you want to return something, you can do so within 14 days of receipt of the item in question.

Items must be unworn and in a saleable condition with all original swing tags attached. Please can you be sure to include your Returns Form with all the relevant information to assist us with processing the return.

Should the return fall outside the 14 days returns period we can offer you an exchange or alternately a store credit that can be used on a future order.

Please note, if you return a parcel through your own couriers, postage charges for returning goods back to us are your responsibility, we strongly recommend you ask for a proof of postage in case the parcel goes missing on its way back to us.

Taxes and Duties

We now offer Duty Paid and Landed Prices outside of the EU. At checkout we will calculate these costs and you will be able to pre-pay these at checkout if you wish.If you choose not to pay these taxes etc you may be asked to pay these once your order arrives in the delivery country.Import taxes and taxes vary from country to country and they depend on the value of your order.If in doubt please consult your country's governmental or national import office website for further information.

If an item is returned to us for a refund, sales, customs and duties can be claimed back by contacting your local authority.

Sales

All sale products are subject to the same return conditions as full priced items (See Delivery + Returns)

Sale items cannot be used in conjunction with any other discount codes unless explicitly mentioned in emails or by our Customer Service Team. Sale prices will not be offered once the sale ends.

All sale products are subject to the same return conditions as full priced items (See Delivery + Returns)

Sale items cannot be used in conjunction with any other discount codes unless explicitly mentioned in emails or by our Customer Service Team. Sale prices will not be offered once the sale ends.

Extended Returns window - Holiday Season

In addition to our standard 14 day returns policy,we are offering an extended holiday season returns policy to make gift purchasing even easier.

Orders placed from Monday 20th November 2023 can be exchanged or returned for a refund until Monday
8th January 2023
.

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