Our objective is clear and simple. We expect our clothes to perform and we want our customers to be happy with the quality.
Every single component of a Private White V.C. garment has been subject to stringent performance testing from internationally accredited independent laboratories (we use BBTG as it is less than 5 miles from the factory) to minimise the chances of any latent defects, material faults or underperformance. The following are just a few of the routine tests that we undertake: Tensile strength seam slippage tear strength water repellency colour fastness.
On occasions there may be instances whereby a garment doesn’t quite perform as expected and there may be issues with delicate yarns, natural horn buttons or hand-made button holes. As and when such anomalies arise we will stand by our products.
'Wear & Tear’ vs A Factory Fault
If a garment, that has been purchased from one of our stores or privatewhitevc.com, is damaged due to a manufacturing fault we will repair or replace it, no problem at all. We merely ask that we are granted enough time to review the garment and assess the issue at hand. In such instances where there has been a clear issue from the manufacturing process there is unlikely to be any charge to the customer.
We would also of course ask that customers follow the care instructions provided as we cannot be held responsible for the deterioration of any item that has been handled against our after-care advice.
How Much Do Repairs & Refurbs Cost?
All cases will be reviewed on an individual basis, but we will always carry out any work for as little cost as possible. Any costs will be communicated well in advance of any work being undertaken and we will not proceed without the explicit consent and approval of the customer. We will do our utmost to accommodate any requested repair, however if we deem, commercially, that your garment is beyond repair, we might suggest it is time for you to replace the garment (hopefully with another item from our collection!).
Who Covers the Cost of Carriage?
The customer is responsible for the safe transit and delivery of the garment in question back to us. We would always recommend using a trusted courier service with a ‘Signed For’ or ‘Tracked Delivery’ Options. Unfortunately, we cannot be held responsible for any courier related issues with items that are being despatched back to us. Within the UK, we will cover the cost of carriage back to you. For international shipments we might ask for a contribution, but we will communicate and confirm all costs up front and most certainly before incurring any charges.
How Long Do Repairs and Refurbishments Take?
Once we have all the information to hand, a member of the team will be able to confirm the exact time frame for the repair/replacement/refurbishment. Provisionally, we would expect any matter to be fully resolved within 2 to 4 weeks, but this may vary depending on the size, and complexity of the issue. The time of year and workflow at the factory might affect the time it takes to action and execute any works. Irrespective, however of the time of year, we will ensure that you are updated regularly throughout the process.
Can You Alter My Garments?
We do provide alterations and a Made to Measure Service; Please email us at email@example.com or contact either store for more details.
Baz & Co: Meet The Maker
Introducing our good friend, Mr James Chase - founder of BAZ & CO skincare and a driving force behind family business Willy’s organic apple cider.
Unpicking The Zip Up Funnel Neck
Rarely is the same thought and attention given to mainline collections applied to jersey, with inferior construction and second rate fabric often being a sticking point. This is not so with our jersey range, with this, the funnel neck zip up, a particular highlight.
“So What’s Your Story” Podcast
Mikes journey from factory floor from the age of 14 to CEO is full of astonishing highs and lows but his in-depth knowledge of the fashion industry, tenacious nature, staring death in the eye and spearheading Private White VC to become a globally recognised high quality clothing manufacturer, is undoubtedly inspiring.
The Making Of Our Doeskin Cloth
We are lucky enough to be surrounded by some of the world’s finest cloth makers and spinners. Recently, the Private White team travelled a short 20-minute drive to Delph from inner city Manchester, through rolling countryside, to see where the historic doeskin yarn is spun, right on the doorstep of our 169-year-old red-bricked factory.
Manchester’s Hidden Gems
Earlier this month we opened the doors of our red bricked 149 year old headquarters to Manchester’s Finest who spent the day documenting life here at the factory for its hugely popular video series ‘Hidden Gems’.
Crafting The Bremont Flight Jacket
Meet the dynamic duo behind our latest collaboration, Bremont Co-Founders Nick & Giles English.