Shopping bag
Placing an Order
Do I need to create an account to place an order?
You do not need to create an account to make a purchase. However, we recommend that you set up a Private White V.C. account in order to manage all aspects of your account including address details and reviewing your order history.
How do I place an order?
Can I include gift wrap or a gift message with my order?
How will I know that my order has been placed successfully?
Can I cancel or amend any of my order details?
Payment and Account
Which payment methods are accepted?
How will I know that my order has been placed successfully?
Is my personal information kept private?
Can I cancel or amend any of my order details?
Delivery and Returns
Can I amend my delivery address once the order has been placed?
How will I know the delivery times and charge?
Will my parcel be insured and will I have to sign for it?
Will there be additional duties or taxes payable on my purchase?
What Should I Do If I Receive an Incorrect or Faulty Item?
We are sorry to hear if you have received an incorrect item, or if you believe your item has been delivered faulty. Should this be the case, you should contact Customer Care with the following information.
– Your proof of purchase/order number
– A short description of the issue
– Supporting images
Our Customer Services Team will then be in touch to advise the next steps.
All items that are returned as faulty are thoroughly inspected by our quality control experts to deem whether an item is faulty or whether it is fair wear and tear. We may be able to offer to repair your item but please note that repairs are not guaranteed.
If in the rare event that your item is faulty due to a design error, we may be able to replace your item. Replacements are subject to availability and we ask that you state you would like this option at the time you request a return.