Delivery & Returns

*FREE UK DELIVERY ON ALL ORDERS / FREE INTERNATIONAL DELIVERY ON ORDERS OVER £250*

 

Standard Delivery Services and Prices*

UK Standard

FREE

1-3 working days

Eire & Europe

£12 or FREE over £250

1-4 working days

USA & Canada

£35 or FREE over £250

1-4 working days

Rest of World

£35 or FREE over £250

1-7 working days

* Delivery times are based on full working days and are an estimate only.

 

UK Delivery

We offer free UK delivery on all orders over £100. Purchases under £100 are subject to £5 shipping fee.

All UK orders are sent on our Standard service which is generally delivered within 3 (full) working days. If ordering before 3pm, we aim to ship the item the same day. Working days are Monday-Friday.

Orders are sent with TNT who will deliver your parcel any time between 9am and 6pm. Upon despatch, you will receive a tracking number which can be used to track your delivery; http://www.tnt.com/webtracker/uktracker.do

Any orders placed on a weekend or Bank Holiday will be despatched the next working day.

Delivery times are estimated and can vary dependent on external factors such as weather and other courier issues.

Rural and UK non-mainland locations may experience slight delays in delivery.

 

International Delivery

International orders are sent via the TNT courier network. Upon despatch, you will receive a tracking number which can be used to track your delivery; http://www.tnt.com/webtracker/tracker.do

In certain circumstances, we may use other couriers to deliver your parcel. If this is the case, we will notify you of the courier to be used and the estimated shipping time.

Please note that orders to Russia will be sent with Parcelforce and have an estimated delivery time of 8-14 working days.

Please note the recipient will be responsible for all import duties - as any customs or import duties are charged once the parcel reaches its destination country. This is the main reason non - EU customers receive a 20% VAT discount. Customs charges vary dependant on the import country and we cannot unfortunately offer advice on these fees; for further information regarding customs and import duties, please contact your local customs office.


Returns Policy

*CHRISTMAS RETURNS POLICY*

We’ve extended our returns policy for the festive season so you don’t need to worry about returning unsuitable gifts after Christmas Day.

All items purchased on or after 15th November 2014 are eligible for return until 15th January 2015.

Items purchased online can be returned for a full refund before January 15th. Items purchased in store are eligible for return by January 15th but are not valid for refund- in store purchases are valid for an exchange or credit note.

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We pride ourselves on the quality of our products and individually check each item before it is sent out. We are confident that you will be happy with your purchase however in the event that you wish to make a return, we have a simple procedure.

Your right to cancel/return an order starts when the order is placed and ends 14 calendar days after you have received the goods. You must either ensure that the goods are received by us within this 14 day period or notify us in writing, best done via email. If you have notified us of the intent to return goods within this 14 day period, you have a further 14 days from the date of cancellation to return any items. Returns arriving after this 14-day period may or may not be accepted at our discretion.

We will accept returned items for a refund or exchange so long as they are in an unworn saleable condition with all original tags attached.

To return goods simply ensure that they are well-packaged, as we cannot be liable for any returned items damaged in transit, and enclose a copy of your order confirmation with a clear indication of whether you would like a refund or exchange.

Goods must be sent on a service which records the delivery, i.e. obtains a signature when delivered. Always keep a copy of your proof of postage.

We can only exchange goods for those of the same value and all refunds will be made to the card/payment method used at the time of purchase.

Please address your returns to;

Returns Dept.
Private White V.C.
Cottenham House
1 Cottenham Lane
Salford
M3 7LJ
UK

Customer Service

If you have any questions relating to deliveries and returns, please contact us and we will be happy to help;

EMAIL

factory@privatewhitevc.com

PHONE

+44 (0)161 834 7521

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Email - factory@privatewhitevc.com
Call - +44 (0)161 834 7521

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